To start the return process for your order, please enter your email address or phone number and the order number below.

How do I return?

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • Return address: Think Positive c/o myWarehouse, 28 Heathfield, Stacey Bushes, Milton Keynes MK12 6HP


What items are returnable?

Items can be returned within 48 hours of receipt.

  • They must be in original condition and packaging


Are there any charges for returns?

  • The customer is responsible for return shipping fees; We advise to use a tracked service
  • Original shipping charges are non-refundable
  • Faulty products can be returned with free shipping fees


How soon will I get my refund?

  • Refund lead times vary, depending on the financial institutions involved
  • After our refund notification is received, it is advisable to contact your bank for further information. Please allow up to 14 working days