FAQs

We import this lovebrand from America; For the latest back orders update, we advise to type the product name you are enquiring about in their website search bar. Please add 4 weeks to the expected date:

2 Where is my order?

We aim to deliver within 48 hours, Monday to Friday;  Orders placed after 3pm are fulfilled the following working day. We fulfil orders via an automated service, for this reason, follow ups are welcome, but unnecessary

3 Where are you based?

We are an e-shop, click and collect is available at our warehouse

5 I am based outside the UK, do I have to pay import duties?

We offer Delivered Duty Paid to Europe, which is a delivery agreement whereby the seller assumes all responsibility and cost of transporting the goods until they reach an agreed-upon destination

6 An item was delivered damaged, what now?

Despite our couriers do their best, damages occur every now and then; Please send images via email, as we are unable to assist over the phone. We kindly ask to return it with a refundable Royal Mail Tracked 48 service

7 I would like to return an item, how?

We have a 15 days return policy; Please note that original shipping and return fees are non-refundable, we advise to use a tracked service, as we are not liable for lost parcels

8 I did not receive my order, despite it shows delivered; What now?

Unfortunately, we are unable to send replacement orders when a GPS tracking confirms the delivery location; We advise to check first with family members and neighbours. Worst case scenario, we kindly request to fill in a statement, our courier will then open an investigation

9 There is a mark/ imperfection on my item; What now?

Handmade products show degrees of difference due to firing the ceramic, and being hand painted/ hand fired are all finished differently. This is not considered a defect, being the nature of production; To learn more: